AGB
These Terms of Service govern access to and use of jacarandatree.shop, including purchases made through our online store.
Mandatory German and European Union consumer rights remain unaffected.
1. Online Store
jacarandatree.shop operates as an ecommerce store through which customers may browse and purchase products.
Customer-service contact:
2. Customer Eligibility
Customers must have sufficient legal capacity to enter into the relevant purchase agreement or otherwise act with legally valid authority.
Customers must provide accurate information when placing orders.
3. Permitted Use
Users may use jacarandatree.shop only for lawful purposes.
Users must not:
Commit fraud; interfere with website security; distribute malicious software; obtain unauthorised access; impersonate another person; violate intellectual property rights; or otherwise misuse our services.
4. Product Information
We make reasonable efforts to provide accurate product information.
Product pages may contain photographs, descriptions, materials, measurements, functions, specifications, and available variations.
Minor differences may occur because of photography, screen settings, packaging changes, or reasonable manufacturing variation.
Nothing in these Terms limits statutory product-conformity rights.
5. Availability
All products are offered subject to availability.
Adding an item to the shopping cart does not guarantee inventory availability.
If an ordered product becomes unavailable, we may cancel the affected item and refund any corresponding amount already paid.
6. Pricing
Consumer prices will be displayed in accordance with applicable pricing requirements.
Customers will be able to review the total amount payable before completing an order.
All standard shipping covered by our Shipping Policy is free.
7. Orders
Before submitting an order, customers should review:
Products, quantities, prices, customer information, delivery information, and payment details.
Customers should correct errors before completing checkout whenever possible.
8. Contract Formation
Product displays may constitute an invitation to place an order rather than a legally binding offer, depending on applicable law and the checkout structure.
A binding purchase contract is formed at the stage determined by applicable law and the order-acceptance process.
9. Payment
Available payment methods will be shown at checkout.
Payments may be processed through Shopify Payments or other payment providers.
Orders may be suspended or cancelled where payment cannot be authorised or reasonable evidence of fraud exists.
10. Free Standard Shipping
All orders receive:
FREE STANDARD SHIPPING
Estimated standard delivery:
15–20 days
11. Delivery
Delivery estimates are provided in good faith.
Unless expressly agreed as binding, stated delivery times are estimates.
Mandatory consumer remedies concerning delayed or failed delivery remain unaffected.
12. Delivery Information
Customers must provide accurate and complete delivery information.
Address errors should be reported promptly to:
We cannot guarantee changes after fulfilment or shipping has begun.
13. Transportation Risk
For consumer purchases, transport risk is allocated according to mandatory applicable law.
Nothing in these Terms transfers transport risk to the consumer earlier than legally permitted.
14. Right of Withdrawal
Consumers entering qualifying distance contracts generally have a statutory 14-day right of withdrawal under German law.
Detailed information is contained in our Return and Refund Policy.
15. Electronic Withdrawal
Where required for qualifying contracts concluded through an online user interface, an electronic withdrawal function must be available and meet the requirements of §356a BGB concerning visibility, accessibility, confirmation, and durable-medium acknowledgement.
16. Returns and Refunds
Eligible returns and refunds are governed by our Return and Refund Policy and mandatory consumer law.
Contact:
for return assistance.
17. Defective Goods
Consumers retain statutory rights where goods are defective or fail to conform to the purchase contract.
Nothing in these Terms removes or restricts mandatory conformity or warranty rights.
18. Promotions
Promotional offers may be subject to additional conditions.
Unless otherwise stated, multiple promotional offers may not necessarily be combined.
Mandatory consumer protections remain unaffected.
19. Intellectual Property
Website content may be protected by copyright, trademark, design, database, and other intellectual property rights.
Protected material may not be unlawfully copied, reproduced, distributed, modified, or commercially exploited.
20. Third-Party Services
Our online store may use:
Shopify, payment providers, fulfilment providers, carriers, analytics services, security providers, and other third parties.
Independent services may maintain their own terms and privacy policies.
Shopify states that the sale contract is between the merchant and the customer and that merchants remain responsible for store operations, products, purchases, refunds, returns, regulatory compliance, and local laws.
21. External Links
Our website may contain links to independent third-party websites.
The existence of a link does not automatically mean that we endorse or control the external website.
22. Website Availability
We aim to maintain reliable access to jacarandatree.shop.
However, temporary interruptions may occur due to maintenance, technical failures, hosting problems, network interruptions, security measures, or circumstances outside reasonable control.
23. Liability
Nothing in these Terms excludes or limits liability where exclusion or limitation would be prohibited by applicable law.
Mandatory liability concerning intentional misconduct, gross negligence, injury to life, body or health, statutory product liability, guarantees, fraudulent concealment, and other legally non-excludable matters remains unaffected.
Any other limitations apply only to the extent legally permissible.
24. Privacy
Personal information is processed according to our Privacy Policy and applicable data-protection requirements.
25. Changes to These Terms
We may update these Terms where reasonably necessary to reflect changes in law, services, technology, logistics, or business operations.
Changes generally apply prospectively.
Existing mandatory contractual and statutory rights remain unaffected.
26. Severability
If an individual provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
27. Governing Law
To the extent legally permissible, contracts with consumers in Germany are governed by German law and applicable European Union law.
Mandatory consumer protections that cannot legally be excluded remain unaffected.
28. Complaints and Consumer Disputes
Customers experiencing a problem are encouraged to contact us so that we can attempt to resolve the matter directly.
Unless legally required to participate in a particular consumer dispute-resolution procedure, jacarandatree.shop does not generally undertake to participate in proceedings before a consumer arbitration board.
29. Contact
Questions concerning these Terms may be sent to:
jacarandatree.shop
Email: info@jacarandatree.shop
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